jlplus Privacy Policy – Your Data, Your Rights

When you register an account with jlplus, we collect the personal information you provide directly — this includes your full name, date of birth, mobile number, email address, and preferred payment details. We also collect information generated by your use of the platform, such as login timestamps, device type, browser information, IP address, and in-app activity like game sessions and transaction history. This data is necessary for us to verify your identity, process deposits and withdrawals in Philippine pesos, and keep your account secure. We do not collect sensitive personal information beyond what is required for account verification and regulatory compliance under Philippine law. If you contact our support team, we may also retain records of that communication to help resolve your query and improve our service. All information collected is stored securely and accessed only by authorised personnel with a legitimate operational need.

The personal data we hold is used primarily to operate and maintain your jlplus account, process transactions, and deliver the platform features you signed up for — including access to slot games, live casino, fish games, sports betting, and promotions. We use your contact details to send account-related communications such as transaction confirmations, security alerts, and updates to our policies; we do not send unsolicited marketing messages without your consent. Your activity data helps us detect and prevent fraud, identify unusual account behaviour, and comply with our obligations under Philippine gaming regulations. We may use aggregated, anonymised data to analyse platform performance and improve the overall user experience — this data cannot be used to identify you individually. We do not use your personal information to make automated decisions that produce legal or similarly significant effects on you without human review. If you have opted in to promotional communications, you can withdraw that consent at any time by contacting our support team.

jlplus does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes — this is a firm commitment, not a policy subject to change. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers; these parties are contractually bound to handle your data securely and only for the specific purpose we have engaged them for. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law or in response to a valid legal process. In the event that jlplus undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance where required by applicable law. We will never share your data with other gambling operators or unrelated commercial entities. Any third-party service provider we engage is assessed for data security standards before being granted access to any personal information.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations in the Philippines. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements applicable to gaming platforms. Data that is no longer required for any operational or legal purpose is securely deleted or anonymised so that it can no longer be linked back to you. Your data is stored on servers with industry-standard encryption and access controls, and we conduct regular security reviews to ensure those protections remain effective. We do not transfer your personal data outside the Philippines unless it is strictly necessary for the operation of a service you have requested, and any such transfer is subject to appropriate safeguards. If you close your account, you may request confirmation of what data we continue to hold and the legal basis for retaining it.

Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have a number of rights in relation to the personal data we hold about you. You have the right to be informed about how your data is collected and used — which is the primary purpose of this Privacy Policy. You have the right to access a copy of the personal information we hold about you, and to request correction of any inaccurate or incomplete data. You also have the right to request the deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations. If you believe your data has been processed unlawfully or that your rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team at support at jlplus.pro and we will respond within the timeframe required by applicable law. We take all data subject requests seriously and will never penalise you for exercising your rights.

jlplus uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your mobile browser or device. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device for a set period to improve your experience on return visits. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. You can manage or disable cookies through your browser settings, though doing so may affect the functionality of certain platform features such as staying logged in or accessing your account history. We use analytics data collected through first-party cookies to understand how players navigate the platform and to identify areas for improvement — this data is aggregated and does not identify you individually. By continuing to use the jlplus platform after being informed of our cookie practices, you consent to the use of cookies as described in this section.

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered members through the platform or via the contact details on their account. Your continued use of jlplus after any update is published constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your data is being handled. Previous versions of this policy are available on request from our support team. If you have any questions about a specific change, the FAQ may have the answer, or you can reach us directly at support at jlplus.pro.